How to Initiate a Return (Simple 3-Step Process)

To ensure a smooth and easy return process, please follow these steps:

1. Contact Us First: Before sending your item back, please email our support team at support@ringsearth.com within 30 days of receiving your order. Please include your order number and the reason for your return.
2. Receive Return Authorization: Our team will promptly reply with a Return Authorization number and the specific address where you should send your return. Please do not ship items without receiving this authorization.
3. Package Your Item Securely: Send the item back in its original, pristine condition, including all original packaging, certificates, and documents that came with your order.

Conditions for Return

For a return to be eligible for a full refund or exchange, please ensure the following:

• The item must be in the same unworn and new condition that you received it.
• The item must be returned with all original packaging, tags, and accompanying documents (such as diamond certificates).

Refunds & Processing

Once your return is received and inspected by our quality assurance team, we will send you an email to confirm its arrival.

• Approval: We will then notify you of the approval or rejection of your refund based on the item’s condition.
• Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 7-10 business days for the credit to appear on your statement, as processing times can vary between payment providers.

Troubleshooting a Late Refund: If you haven’t received your refund after 10 business days, we recommend the following:

1. Double-check your bank account or credit card statement.
2. Contact your credit card company or bank, as there is often a processing period before a refund is officially posted.
3. If you have completed these steps and still have not received your refund, please contact us at support@ringsearth.com, and we will be happy to assist you.

Exchanges, Gifts & Shipping

• Damaged or Incorrect Items: In the rare event that you receive a damaged, defective, or incorrect item, please contact us immediately at support@ringsearth.com. We will arrange for a replacement and cover all associated return shipping costs.
• Gift Returns:
  • If the item was shipped directly to you as a gift, you will receive a gift credit for the value of your return once the item is processed.
  • If the item was sent to the original purchaser who then gave it to you, the refund will be issued to the original purchaser’s payment method.
• Return Shipping Instructions:
  • You are responsible for paying for your own shipping costs for returning your item (unless the item was damaged or incorrect upon arrival).
  • We highly recommend using a trackable and insured shipping service, as RingsEarth is not responsible for items that are lost or damaged during return transit. Please retain your tracking number for your records.