East West 4–7ctw Emerald Cut IGI Certified Lab Diamond Eternity Band in 10K Gold – Horizontal Set Luxury Ring

Q: How can I get help with an order I’ve placed?
A: For personalized assistance with your order, please visit our “Help with Order” Section. There, you can message us directly about your order, and our team will provide updates as soon as possible.

Q: What is the “Help with Order” Section?
A: The “Help with Order” Section is a dedicated space on our website where customers can seek assistance with their orders. It allows for direct communication with our team to address any concerns or questions you might have about your order.

Q: How long does it take to get a response in the “Help with Order” Section?
A: We strive to respond to all inquiries as quickly as possible. Our team will update you in the “Help with Order” Section as soon as possible, typically within 24 hours.

Q: Can I contact you about my order through other channels?
A: To ensure your query is handled efficiently and to keep all communication in one place, we encourage you to use the “Help with Order” Section for any order-related inquiries. This allows our team to provide you with the fastest and most accurate assistance.

Q: What information should I provide when messaging in the “Help with Order” Section?
A: For the quickest assistance, please log into your account else include your order number, the email address used to place the order, and a brief description of your query. This information helps us to quickly locate your order and address your concerns.

Q: Is the “Help with Order” Section available 24/7?
A: The “Help with Order” Section is available for you to send messages 24/7. However, our team’s response times may vary, especially outside of standard business hours. Rest assured, we’ll get back to you as soon as we can.

Q: What if my issue is urgent?
A: If your issue requires immediate attention, please indicate this in your message in the “Help with Order” Section. While we aim to respond to all queries promptly, we will make an effort to prioritize urgent requests.

Q: Can I track the status of my query in the “Help with Order” Section?
A: Yes, once you’ve submitted a query about your order in the “Help with Order” Section, you can track the status of your request directly on our platform. We will also notify you as soon as there’s an update.

Q: How can I place a bespoke order for jewelry?
A: To start the process for a custom jewelry piece, please visit our bespoke section. There, you can submit reference pictures, your budget, preferred metal, diamond carat size, and a brief description of your design idea. Our team will then contact you to discuss and create a preliminary design at no cost.

Q: What does the bespoke jewelry design process involve?
A: Once you submit your request through our bespoke section, we will reach out to discuss your vision in detail. We then create a design based on your specifications. This initial design phase is offered without any obligation or cost to you. If you approve the design, we proceed with the order process and payment.

Q: Is there a fee for the initial design consultation and creation?
A: No, there is no fee for the initial consultation and design creation. Our aim is to work with you to bring your vision to life before any payment is required. Payment is only taken after you approve the final design.

Q: What if I need changes to the initial design?
A: We are committed to creating a piece that perfectly captures your vision. If you require changes to the initial design, let us know during the consultation phase. We will work with you to revise the design until it meets your satisfaction.

Q: How long does the bespoke jewelry process take?
A: The duration of the bespoke process can vary depending on the complexity of the design and the availability of materials. After our initial consultation and design approval, we will provide you with an estimated timeline for the completion of your piece.

Q: Can I track the progress of my bespoke order?
A: Absolutely! We believe in keeping our clients informed at every step. You will receive updates on the progress of your order, including design approvals, creation stages, and dispatch details. Tracking information will be provided once your bespoke piece is on its way to you.

Q: What payment methods do you accept for bespoke orders?
A: Payment methods for bespoke orders include major credit cards, bank transfers, and other specified secure payment options. Payment is required after design approval and before we commence the creation of your jewelry piece.

Q: What happens if I am not satisfied with the final product?
A: Your satisfaction is our priority. If the final piece does not meet your expectations based on the approved design, please contact us immediately. We will discuss the available options, which may include adjustments to the piece or other solutions to ensure your satisfaction.

Q: Can I provide my own materials for a bespoke piece?
A: We typically source all materials needed for your bespoke jewelry to ensure quality and consistency. However, if you have specific materials you wish to use, please discuss this with us during the consultation phase. We will do our best to accommodate your request.

Q: How can I get started with my bespoke jewelry order?
A: Begin by visiting our bespoke section to submit your design idea, reference photos, and other specifications. We look forward to collaborating with you to create a unique piece that’s perfectly tailored to your desires.

Q: Which shipping service do you use for deliveries?
A: We primarily ship our orders using USPS with signature service to ensure the security and safe delivery of your items. This service requires a signature upon delivery, providing extra peace of mind that your purchase has arrived safely.

Q: Do you offer express shipping options?
A: Yes, we offer express shipping for those who need their orders quickly. The availability of express shipping depends on the specifics of your order and our current workshop schedule. Please contact us to discuss express shipping options and timelines.

Q: How can I track my order once it has been shipped?
A: After your order is dispatched, we will provide you with a tracking number via email. You can use this number to track your package on the USPS website or through any provided tracking links, keeping you updated on its delivery status.

Q: How do you ensure my order arrives safely?
A: Your order’s security is our top priority. We use USPS signature service for all our shipments, requiring a signature upon delivery to ensure that your order is received by you or an authorized individual.

Q: Can I request delivery to a location outside the USA?
A: Yes, we have support available in the USA, UK, and India. We distribute our work according to the nearest location to your shipping address, aiming to reduce shipping times and costs. For delivery outside these countries, please contact us to discuss available shipping options.

Q: How is the shipping cost determined?
A: Shipping costs are calculated based on the size and weight of your order, as well as the shipping destination. We offers Free Shipping in many countries. you can estimate shipping cost with “Add to Cart”. Express shipping options may incur additional charges due to the expedited service. We strive to keep shipping costs as reasonable as possible.

Q: What if I am not available to sign for my package?
A: If you are not available to sign for your package, USPS will usually leave a note with further instructions on how to arrange a redelivery or where you can pick up your package. We recommend tracking your package closely and arranging for someone to be available to sign for it if you can’t be there personally.

Q: How long does shipping take?
A: The shipping time can vary depending on the destination and the specific shipping option selected. Domestic shipments within the USA typically arrive within 4-6 business days, while international shipping times can vary. Express shipping options can expedite these timelines, depending on our workshop schedule and order urgency.

Q: Do you provide international customer support?
A: Yes, we offer customer support in the USA, UK, and India to best serve our international customer base. Regardless of your location, we’re here to assist with your order inquiries and support needs.

Q: What happens if my order is lost in transit?
A: While it’s rare, if your order is lost in transit, please contact us immediately. We will work with the shipping carrier to investigate the issue and will strive to resolve it as quickly as possible, including sending a replacement if necessary.

Q: What payment methods do you accept?
A: We accept all major credit and debit cards for your convenience. This includes Visa, MasterCard, American Express, and Discover, among others. Our goal is to make your purchasing experience as flexible and hassle-free as possible.

Q: Can I pay for my purchase in installments?
A: Yes, we offer installment payment options through Klarna and Afterpay. These services allow you to spread the cost of your purchase over time, making it easier to manage your budget while enjoying our products.

Q: How do Klarna and Afterpay work?
A: Klarna and Afterpay are services that give you the flexibility to shop now and pay later. When you choose either of these options at checkout, your purchase amount is divided into manageable installments. The specific terms and conditions, including the number of installments and any applicable interest, will be provided by Klarna or Afterpay at the time of your purchase.

Q: Do you offer any layaway plans?
A: Yes, we provide our own layaway plans as a payment option. This allows you to reserve your purchase by paying in installments directly to us, prior to dispatch. Our layaway plan is a great way to secure items you love without having to pay the full amount upfront.

Q: How does the layaway plan work?
A: Our layaway plan requires you to make regular payments towards the total cost of your purchase over a specified period. Once all payments have been completed, we will dispatch your order. This plan is designed to make our products accessible to everyone, allowing you to pay at your own pace without incurring additional fees or interest. For more info

Q: Are there any interest charges or fees associated with your layaway plan?
A: Our layaway plan is interest-free, and there are no additional fees for choosing this payment option. We strive to keep our payment processes transparent and customer-friendly.

Q: How can I sign up for Klarna, Afterpay, or your layaway plan
A: You can opt for Klarna or Afterpay at checkout by selecting either as your payment method. To take advantage of our layaway plan select while doing checkout.

Q: Is my payment information secure?
A: Absolutely. We take your security very seriously. All payment information is encrypted and processed through secure gateways. We do not store your credit card information on our servers, ensuring your data remains private and protected.

Q: What happens if I miss a payment on an installment plan?
A: If you’re having trouble making a payment or anticipate a delay, please contact us or the respective service (Klarna or Afterpay) as soon as possible. We understand that circumstances can change and are here to help find a solution that works for you.

Q: Can I pay off my layaway plan early?
A: Yes, you can complete your layaway payments ahead of schedule. Simply contact us, and we will assist you in making the full payment, after which your order will be prepared for dispatch.

Q: What type of certification comes with your diamonds?
A: All our diamonds come with a certification from the International Gemological Institute (IGI). This ensures that the quality and characteristics of the diamonds you purchase from us are accurately represented and have been thoroughly examined by one of the most respected gemological labs in the world.

Q: Why is diamond certification important?
A: Diamond certification provides an unbiased analysis of the diamond’s quality and attributes, such as cut, color, clarity, and carat weight. This certification ensures that you are purchasing a diamond that meets specific standards and gives you confidence in the integrity and value of your selection.

Q: Do your metal jewelry pieces come with certification?
A: Yes, our metal jewelry pieces come with proper certification, verifying the purity and quality of the metal. This certification provides assurance that you are receiving a product made with high-quality materials, as described.

Q: Where do you source your diamonds from?
A: We source our diamonds from Surat, India, known for its extensive diamond cutting and polishing industry. By sourcing diamonds from one of the world’s largest diamond processing hubs, we ensure access to a wide range of high-quality diamonds at competitive prices.

Q: Are the diamonds ethically sourced?
A: Yes, we are committed to ethical sourcing practices. Our diamonds from Surat, India, are sourced with strict adherence to ethical standards to ensure that we are providing our customers with not only high-quality diamonds but also peace of mind regarding their origin.

Q: What if I require additional certification for my purchase?
A: If you require additional certification or specific documentation not typically provided with your purchase, please contact us. We are dedicated to meeting our customers’ needs and will do our best to accommodate your request.

Q: How can I verify the authenticity of the certificates provided?
A: Certificates from IGI and our own appraisal certificates come with unique identification numbers that can be verified. For IGI certificates, you can verify the authenticity through the IGI website using the provided certificate number. For our appraisal certificates, please contact us for verification processes.

Q: Can the certifications affect the resale value of my jewelry?
A: Yes, having your jewelry certified, especially with recognized certificates like those from IGI, can positively impact its resale value. Certifications provide proof of your jewelry’s quality and authenticity, making it more valuable to potential buyers.