Cushion 1.5 Carat E/VS1 IGI Certified Lab Grown Diamond Engagement Ring in 14K White Gold – Twisted Pave Setting

Q: Which shipping service do you use for deliveries?
A: We primarily ship our orders using USPS with signature service to ensure the security and safe delivery of your items. This service requires a signature upon delivery, providing extra peace of mind that your purchase has arrived safely.

Q: Do you offer express shipping options?
A: Yes, we offer express shipping for those who need their orders quickly. The availability of express shipping depends on the specifics of your order and our current workshop schedule. Please contact us to discuss express shipping options and timelines.

Q: How can I track my order once it has been shipped?
A: After your order is dispatched, we will provide you with a tracking number via email. You can use this number to track your package on the USPS website or through any provided tracking links, keeping you updated on its delivery status.

Q: How do you ensure my order arrives safely?
A: Your order's security is our top priority. We use USPS signature service for all our shipments, requiring a signature upon delivery to ensure that your order is received by you or an authorized individual.

Q: Can I request delivery to a location outside the USA?
A: Yes, we have support available in the USA, UK, and India. We distribute our work according to the nearest location to your shipping address, aiming to reduce shipping times and costs. For delivery outside these countries, please contact us to discuss available shipping options.

Q: How is the shipping cost determined?
A: Shipping costs are calculated based on the size and weight of your order, as well as the shipping destination. We offers Free Shipping in many countries. you can estimate shipping cost with "Add to Cart". Express shipping options may incur additional charges due to the expedited service. We strive to keep shipping costs as reasonable as possible.

Q: What if I am not available to sign for my package?
A: If you are not available to sign for your package, USPS will usually leave a note with further instructions on how to arrange a redelivery or where you can pick up your package. We recommend tracking your package closely and arranging for someone to be available to sign for it if you can't be there personally.

Q: How long does shipping take?
A: The shipping time can vary depending on the destination and the specific shipping option selected. Domestic shipments within the USA typically arrive within 4-6 business days, while international shipping times can vary. Express shipping options can expedite these timelines, depending on our workshop schedule and order urgency.

Q: Do you provide international customer support?
A: Yes, we offer customer support in the USA, UK, and India to best serve our international customer base. Regardless of your location, we're here to assist with your order inquiries and support needs.

Q: What happens if my order is lost in transit?
A: While it's rare, if your order is lost in transit, please contact us immediately. We will work with the shipping carrier to investigate the issue and will strive to resolve it as quickly as possible, including sending a replacement if necessary.

Q: What payment methods do you accept?
A: We accept all major credit and debit cards for your convenience. This includes Visa, MasterCard, American Express, and Discover, among others. Our goal is to make your purchasing experience as flexible and hassle-free as possible.

Q: Can I pay for my purchase in installments?
A: Yes, we offer installment payment options through Klarna and Afterpay. These services allow you to spread the cost of your purchase over time, making it easier to manage your budget while enjoying our products.

Q: How do Klarna and Afterpay work?
A: Klarna and Afterpay are services that give you the flexibility to shop now and pay later. When you choose either of these options at checkout, your purchase amount is divided into manageable installments. The specific terms and conditions, including the number of installments and any applicable interest, will be provided by Klarna or Afterpay at the time of your purchase.

Q: How can I sign up for Affirm, Klarna, Afterpay
A: You can opt for Affirm, Klarna or Afterpay at checkout by selecting either as your payment method. To take advantage of our layaway plan select while doing checkout.

Q: Is my payment information secure?
A: Absolutely. We take your security very seriously. All payment information is encrypted and processed through secure gateways. We do not store your credit card information on our servers, ensuring your data remains private and protected.

Q: What type of certification comes with your diamonds?
A: All our diamonds come with a certification from the International Gemological Institute (IGI). This ensures that the quality and characteristics of the diamonds you purchase from us are accurately represented and have been thoroughly examined by one of the most respected gemological labs in the world.

Q: Why is diamond certification important?
A: Diamond certification provides an unbiased analysis of the diamond's quality and attributes, such as cut, color, clarity, and carat weight. This certification ensures that you are purchasing a diamond that meets specific standards and gives you confidence in the integrity and value of your selection.

Q: Do your metal jewelry pieces come with certification?
A: Yes, our metal jewelry pieces come with proper certification, verifying the purity and quality of the metal. This certification provides assurance that you are receiving a product made with high-quality materials, as described.

Q: Where do you source your diamonds from?
A: We source our diamonds from Surat, India, known for its extensive diamond cutting and polishing industry. By sourcing diamonds from one of the world's largest diamond processing hubs, we ensure access to a wide range of high-quality diamonds at competitive prices.

Q: Are the diamonds ethically sourced?
A: Yes, we are committed to ethical sourcing practices. Our diamonds from Surat, India, are sourced with strict adherence to ethical standards to ensure that we are providing our customers with not only high-quality diamonds but also peace of mind regarding their origin.

Q: What if I require additional certification for my purchase?
A: If you require additional certification or specific documentation not typically provided with your purchase, please contact us. We are dedicated to meeting our customers' needs and will do our best to accommodate your request.

Q: How can I verify the authenticity of the certificates provided?
A: Certificates from IGI and our own appraisal certificates come with unique identification numbers that can be verified. For IGI certificates, you can verify the authenticity through the IGI website using the provided certificate number. For our appraisal certificates, please contact us for verification processes.

Q: Can the certifications affect the resale value of my jewelry?
A: Yes, having your jewelry certified, especially with recognized certificates like those from IGI, can positively impact its resale value. Certifications provide proof of your jewelry's quality and authenticity, making it more valuable to potential buyers.

Q: How should I clean my jewelry at home?
A: To clean your jewelry at home, use a mild soap and water solution. Soak your jewelry for a few minutes, then gently brush it with a soft-bristled brush. Rinse under clean water, and dry with a soft, lint-free cloth. Avoid using harsh chemicals or abrasive materials that could damage the jewelry.

Q: Can I wear my jewelry in the shower or while swimming?
A: It's best to remove jewelry before showering or swimming. Chlorine, salt water, and even some soaps can cause discoloration or damage over time. Keeping your jewelry dry and clean will help maintain its appearance and integrity.

Q: What is the best way to store my jewelry?
A: Store your jewelry separately to avoid scratches. Use a jewelry box with compartments or individual pouches for each piece. Keeping jewelry in a cool, dry place away from direct sunlight will also help preserve its beauty.

Q: Is it safe to use ultrasonic cleaners for all types of jewelry?
A: Ultrasonic cleaners are effective but not suitable for all types of jewelry. They can damage softer gemstones, pearls, and pieces with intricate settings. It's best to consult the jewelry's care instructions or a professional jeweler before using ultrasonic cleaning methods.

Q: How often should I have my jewelry professionally cleaned?
A: It's recommended to have your jewelry professionally cleaned and inspected at least once a year. This not only keeps your jewelry looking its best but also allows for the early detection of wear or damage that may require repair.

Q: Can everyday activities damage my jewelry?
A: Yes, activities such as gardening, cleaning, or sports can expose your jewelry to potential harm. It's advisable to remove jewelry during activities that involve physical work, chemicals, or abrasive substances.

Q: How can I ensure the longevity of my engagement ring?
A: Regular cleaning, safe storage, and removing your ring during harsh activities can significantly extend its lifespan. Additionally, getting routine inspections by a professional can help maintain its condition over time.

Q: What should I do if my jewelry gets damaged?
A: If your jewelry becomes damaged, it's important to stop wearing it to prevent further damage. Take it to a professional jeweler for assessment and repair. Attempting to fix it yourself can lead to more harm.

Q: Can I apply lotion, perfumes, or hairspray while wearing my jewelry?
A: It's best to apply lotions, perfumes, and hairspray before putting on your jewelry. These products can contain chemicals that may damage or dull the appearance of jewelry over time. Always allow such products to fully absorb or dry before wearing your jewelry.

You, can ship the parcel back to us by contacting us on support@ringsearth.com

RingsEarth will not be responsible to pay any return postage for shipping item back to us. It has to be paid by the buyer unless and until wrong item or defective item has been shipped.

Yes , we offer engraving for free , please contact us before we ship out your order if you are interested in having your ring engraved. Once an order is shipped out we no longer can add engraving so please make sure to request BEFORE you purchase or soon AFTER you place an order.